What information do we collect about you?
How will we use the information about you?
We take your privacy seriously, and will only use the personal information we receive about you in order to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you.
We will not share your information with any third parties for marketing purposes.
We may subcontract third parties to provide specialist services on our behalf under contract. This means that these companies may also process your data. Whenever we ask another organisation to provide a service for us, we ensure that they have security measures in place to protect your information at all times. In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.
We use reasonable organisational, technical and administrative measures to protect any Personal Data that may be held within our organisation. We store customer data in our (security monitored) office premises, and our customer records are held for a minimum of 7 years – for purposes of HMRC audits or inspections. Our website only stores a log of any contact form submissions made – which is deleted on a regular basis.
In the event that any data we hold is compromised, we will notify you and any relevant authorities within 72 hours by e-mail with information about the extent of the breach, any affected data and provide details of our action plan for measures to secure the data and limit any possible detrimental effect on the data subjects.
If you feel that the security of any data we may hold has been compromised, please contact us immediately.
We may occasionally send you information about our products and services which we feel would be of interest to you. You have a right at any time to stop us from contacting you for marketing purposes. If you have consented to receive marketing, you may opt out at a later date.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some, or all, of your personal information, then please email: [email protected] or write to us at the following address – Arken Creative, 37 Stirling Business Centre, Wellgreen Place, Stirling FK8 2DZ.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications we use such as Google Analytics.
This anonymised information is used to track visitor use of the website, to compile statistical reports on website activity and also closely monitor our website’s security.
You may set your browser to disable cookies / not to accept cookies in the first instance – and the above website links also explain how to remove cookies from your browser.
This website uses the following cookies:
|_ga||arkencreative.co.uk||HTTP||2 years||Used to generate statistical data on how a visitor uses the website.|
|_gat||arkencreative.co.uk||HTTP||Session||Used by Google Analytics to throttle request rate.|
|_gid||arkencreative.co.uk||HTTP||Session||Used to generate statistical data on how a visitor uses the website.|
|collect||google-analytics.com||Pixel||Session||Sends data to Google Analytics about the visitor’s device and behaviour.|